Return and Refund Policy

Last updated: May 06, 2024

Thank you for shopping at CAIMANAS. If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on returns and store credit. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CAIMANAS Trading Co. Ltd., the trading company that owns CAIMANAS. The holding company for CAIMANAS Trading Co. Ltd. is Beautiful Brands Holding Co. Ltd.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to CAIMANAS, accessible from CAIMANAS.
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will swiftly provide you with store credit within 14 days of receiving the returned Goods. It's important to note that instead of a monetary refund, we will be offering you store credit, which can be used towards your future purchases on our store. This ensures that you can continue to enjoy our products at your convenience.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days.
  • The Goods are in the original packaging and have not been worn, used, or altered in any way.
  • The Goods must be in their original condition, with all tags and labels attached.
  • The Goods must be free from any odors, stains, or damage.
  • The packaging of the Goods must be intact and undamaged.
  • Any promotional items or gifts included with the purchase must also be returned in their original condition.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

ADDRESS: P. O. Box 31819, Grand Cayman KY1-1207, Cayman Islands
or email us for alternate shipping instructions.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue store credit without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the store credit to the gift giver.

Contact Us

    If you have any questions about our Returns and Store Credit Policy, please contact us:

  • By email: [email protected]
  • By visiting contact page on our website.